- 01
Scheduled customer follow-up
Agents send emails, Zalo and WhatsApp messages on a schedule: chasing unanswered quotations, thanking customers after a purchase, checking in with customers who have not ordered in a while. Messages are personalised from each customer’s CRM history; when a customer replies, the agent carries on the conversation or hands it to the account owner.
Email · Zalo · WhatsApp · CRM
- 02
Answering customer questions 24/7
Agents read product documents, policies, stock levels and order history to answer customers on the website, Zalo, Messenger and WhatsApp — at any hour. Questions outside their scope go straight to a person, with a summary attached.
Website · Zalo · Messenger · WhatsApp
- 03
Preparing and sending quotations
From a customer request, the agent checks the price list, customer-group discounts, stock and lead times, builds the quotation in the company template and sends it. Quotations above a value threshold go to an approver first.
Price list · Inventory · CRM
- 04
Processing orders
Once the customer accepts the quotation, the agent creates the order in the ERP, reserves stock, schedules delivery, confirms with the customer and keeps the status updated until delivery is complete.
ERP · Warehouse · Delivery
- 05
Issuing invoices
When an order is delivered, the agent issues the e-invoice, sends it to the customer and records the receivable in the accounting system — nobody re-types the data.
E-invoicing · Accounting
- 06
Chasing invoice payments
Agents track the due date of every invoice, send escalating reminders by email, Zalo and WhatsApp, log each customer’s promise to pay and flag to accounting the accounts that need a person.
Receivables · Email · Zalo · WhatsApp
- 07
Reconciling bank accounts and transactions
Agents pull bank statements and transactions, match them against invoices and receivables, post the matched entries and surface only the differences for people to resolve — fully autonomously.
Banking · Accounting · Reconciliation
- 08
Running the warehouse
Agents coordinate receiving, dispatch and transfers from the orders: they create pick lists, suggest storage locations, print QR labels, match every scan against the documents and flag discrepancies the moment they appear.
Warehouse · QR labels · ERP
- 09
Controlling inventory
Agents track stock in real time across every warehouse, forecast demand per SKU, flag items running low or sitting too long, and propose replenishment or transfers between warehouses on their own.
Inventory · Forecasting · Multi-warehouse
- 10
Orchestrating the supply chain
Agents raise purchase orders from stock thresholds and each supplier’s lead time, track production, shipping and customs clearance, flag bottlenecks and update arrival dates for sales and customers.
Purchasing · Suppliers · Logistics
- 11
Booking pages on web and mobile
A booking page on your website and mobile app for spas, salons, clinics, dental practices, restaurants, hotels, training centres, repair services and more. Agents take the booking, check staff and room availability, confirm by Zalo, SMS or email, send reminders before the appointment, handle changes and cancellations, and collect deposits.
Website · Mobile app · Zalo · Payments
- 12
An online store that takes orders and bookings itself
An e-commerce website for retail, fashion, cosmetics, food, furniture, materials or B2B distribution. Agents receive orders and pre-orders, confirm payment, deduct stock, create shipments with the delivery carrier, keep customers updated and handle returns according to your policy.
E-commerce · Payments · Shipping
- ∞
And your own idea
Agentic AI is not limited to the examples above. Tell us your problem or idea — the community helps develop AI agents tailored to your industry and the size of your business.
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